Do you use the J&T call center often? Here’s how it works!
If you own an online business and use J&T expeditions, you need to be familiar with the J&T call center service, where you can convey many things, from criticism, recommendations, to complaints. Currently, many companies, especially in the field of services, have CS services that help consumers consult about their services.
Indeed, customer service or CS can be used as a source of information for its users when a two-way conversation takes place. In fact, customer service has been provided not only by companies in the field of services, but also by some companies that sell the product.
Typically, companies that sell a product, especially those widely known by the public, always have a 24-hour CS service. The aim is for consumers to be able, of course, to submit criticisms and suggestions for complaints about their products, in order to improve quality and service so that they are increasingly loved by the public.
Consumers can also ask about products and customer service, it can really be used as the most effective solution that can improve the quality of the product itself. So it’s surprising that you can also contact the J&T call center to maintain quality and provide satisfaction to users.
About customers’ call center or service
A call center, or CS, is actually a service provided by a company that aims to overcome industry problems sepert complaints, criticisms and consumer suggestions by phone, live chat and email. Later, a two-way conversation is established between consumers and the company.
Typically, CS is also used as a management process and supports a product where the company examines information about its customers. For example, if you have a complaint about sending goods, of course, you need to contact CS to notify about it.
You will be asked to submit a complaint in detail, tidak only as a form of responsibility to solve the problem. However, the company also knows important information about the shortcomings of the products or services offered . Tidak do not know whether every company always offers such services.
Even the J&T call center can be accessed 24 hours a day even on public holidays, you can also get in touch with other big days. The goal is for the company to stay in touch with consumers and any complaints can be resolved without having to wait for certain days or hours.
Customer satisfaction, of course, is number one, even a company can be good if its products are not liked by the public. So having a J&T call center or CS is very important to support the business to grow and be loved by its consumers.
Typically, customer service is also connected using an additional c-input system. Able to use computer networks such as LAN, microcomputers and mainframes. It is then added to the data and voice network, where it is centered via a link to a technology called CTI or computer phone integration.
What are the duties and responsibilities of CS?
When discussing the J&T call center, you may have known what the functions of CS or the call center itself are. As you know where CS receives calls or incoming calls from customers or clients, after that, of course, listen well to customer complaints.
The CS must listen to any complaints made by the customer or consumer and then give an appropriate answer for any problem or obstacle that the consumer faces. CS must also always be friendly and responsive, of course, the best solution must also be offered.
Typically, the center also uses a software system or software, where the device uses historical information according to the needs of the system. Later, there is an operator or agent who is responsible for receiving a phone call with an opening greeting to handle complaints and requests.
Then there is an agent supervisor whose job is to validate and evaluate the performance of operators or call center agents. Then there are also CS officers who serve complaints of deviations directly, so usually some clients or clients also come directly to the company’s office.
How CS works in general
Of course, the J&T call center has the same way of working as CS in general, where the call center aims to improve quality to achieve customer satisfaction. You can also find out what complaints or problems consumers experience about products or services.
A person who works asan operator or call center agent really needs to be able to communicate effectively. The goal is for customers to know that the call center has the ability or competence to solve the problems they face.
Such skills may include tone of speech, grammar and selection of the right vocabulary. Choosing a good vocabulary is one of the communication skills that the operator must have. Then it is very important to get acquainted with the products or services of the company.
Types of CS for Call Center Agents
If you are interested in what are the types of J&T call centers or companies in general, there are several types of calls, such as inbound call centers or inbound call centers. The incoming call center is responsible for receiving incoming calls from customers or customers.
Then there is an outbound call center, the task of which is to make outbound calls, which are usually made only in the form of sales. If those people are already on the list who really want to be contacted or informed about the details of the company’s products and services.
This can also be done in connection with complaints from previous customers or customers. There are different types of call centers or CS, such as domestic call centers, international call centers, in-house call centers, outsourced call centers, home-based or virtual call centers, and others.
Because the J&T call center itself is not classified only by the method of communication through speech. You can contact him by email, through the company’s website, to the company’s social media accounts. You can also make a direct message on your J&T Instagram account.
For your email address, you can send criticism complaints or suggestions jntcare@jne.co.id. This can also happen through social media accounts such as Instagram and Twitter @jntexpressid or J&T express’s Facebook account. There is a social media administrator who will answer you quickly.
So you can only get in touch through the call menu, because you can make a list of emerging problems and send them to several listed social media accounts. Even with J&T’s own CS service, you can contact it via WhatsApp at 082811846188 number.
How to contact his social media accounts, then make sure you visit the official account. Contact the official social media account directly from J&T and you will get a faster response. So j&t social media accounts can be a different option than using a J&T call center.