Tax call centre ready to answer questions about taxation
Since 20 06, Indonesian taxation has made progress in the field of service with the establishment of a tax call center. This service is called Kring Pajak which was formed by Presidential Instruction No. 03 of 2006 regarding the climate investment policy package.
It is undeniable that the presence of Kring Pajak is very useful for people who want to ask everything about taxation. With the demikiyear, this service becomes a means of education for people who are still blind to taxes.
So far, there are still many people who have not obeyed taxes, not because they do not want to pay taxes. It’s just that they don’t understand the payment mechanism and the types of taxes they have to pay. However, with this service, people can freely ask questions.
Applying through this service is also more convenient and efficient. Because you don’t need to come to the tax office and wait in line for a long time, just by phone, you can ask for a lot of things more personally and exclusively. Anytime and anywhere as long as it is still within working hours, then this service is reliable.
In addition to asking questions about taxation, the tax call center via the Tax Kring can also be used when you encounter problems when paying taxes. If you are still not familiar with this service, we will explain to you as a solution to tax problems.
Wide range of Kring tax services
The service form of this tax call center is an effort of the General Directorate of Taxes (DGT) to make taxation in Indonesia more open and affect all levels of society. Therefore, the DGT launched the Tax Kring on the basis of the regulation of the General Directorate of Taxes number PER-22 / PJ / 2014.
With the launch of the service, from this moment on, all horizons can contact the tax office at the number 500200. This service accepts questions about income deductions, value-added levies, land and buildings, questions about tax returns and how they are calculated.
Kring Pajak provides two types of services for you. The first service is incoming which serves all kinds of information, complaints and communications from agents. The second service is an out-of-office service or calling an agent to meet with a client to solve tax problems.
As technology advances, you can not only contact tax agencies over the phone. However, it can also be online via the official website complaints.pajak.go.id, email or fax. It’snot just that, now you can even contact the official tax agent via live chat.
- Kring Tax en ligne
This official service is there to help tax services in Indonesia, as telephone connection services are not enough and cannot meet all the needs of the community in terms of tax services.
Therefore, the General Directorate of Exposure has added this tax call center service through online services. This should maximize tax services in Indonesia.
In order to take advantage of online tax services, you must access the website pengaduan.pajak.go.id and create an account on the website. Once the account is successfully created, you can disclose all questions and complaints regarding taxes. After that, you just need to wait for a response from the agent.
- Circle Tax Chat and direct
The tax kring via live chat was created with the aim of facilitating the annual tax return of the mandatory invitation to p. In addition, the service provides further information regarding everything related to the official pungutan and any complaints.
With this service, tax questions are increasingly accessible and asked by everyone. The disclosure of tax information is also increasingly accessible to all without hesitation.
Especially for young people who love chat services, as they will be lazy to visitthe office , if only to ask questions about basic things. However, these basic things are actually very important to know.
Complaints and consultations through Tax Kring
As explained earlier, the tax call center service can handle various types of complaints and consultation locations regarding the mandatory tax for all Indonesians. Complaints that may be submitted include:
- With regard to the facilities and infrastructure of the tax This is very common, as there are sometimes facilities and infrastructure in tax services that are problematic. In fact, it interferes with your comfort.
- Performance of employees of the tax office. Employee performance will certainly have a big impact on an office’s reputation and type of service. What is more if in the field of taxation is quite sensitive.
- Violations of the Code of Ethics and Criminal Acts Committed by DGT Employees. The offence in question may be an indictable offence. For example, you were blackmailed by a DGT employee.
Meanwhile, the consultations that you can convey through the tax kring are:
- How to access all tax services. This often happens to ordinary people in the field of taxation and they do not understand how to use all the services that have been provided.
- Tax administration measures.
Benefits of Tax Kring Services
This face-to-face tax call center service offers many advantages to depositors over direct face-to-face services. This advantage is obtained because Kring Pajak has many advantages over direct service.
Here are the advantages that Kring Pajak has:
- Save a lot of time, because you don’t need to come directly to the tax office and stand in line for a long time. Even more so if you have a busy daily schedule, of course, you don’t want to spend time at the tax office. Therefore, the presence of tax kring is very useful.
- Accurate information because it comes from official tax officials, so all the information provided is guaranteed to be accurate.
- The result of the calculation of the amount of the levy is guaranteed correct, as the calculations made comply with the applicable rules. It’s the same if you go to the tax office in person.
International price for tax Kring to know
This program is one of the most innovative tax call center services in the world and has a major impact on Indonesian taxation. This is certainly not nonsense, as various awards in international events have been successfully won by this service.
This DGT innovation won the Best Contact Center Award from the Indonesian Contact Center Association in 2013. Not only that, after that, Kring Pajak ranked first in the Top Ranking Ranking Performers Contact Center World APAC event in Singapore.
At this event, Kring Pajak received the award for best customer-small service. The next international achievement is that this Indonesian-owned tax call center won the Top Ranking Performers Contact Center World APAC in Las Vegas the same year.
Even in this event, one of the teams in the tax department managed to get a silver medal. This nyou are very proud for Indonesia, because it has a credible service and is recognized by the world.
Kring Pajak with all his service innovations has made the Indonesian people more concerned about taxes. The ease of access and the good service provided, of course, make everyone feel comfortable submitting complaints and conducting consultations.
It has also been proven that the tax call center service educates the public a lot. Therefore, you no longer need to hesitate to contact Kring Pajak through all available platforms.