How to Contact Mandiri Call Center for Customer Complaints
How to Contact Mandiri Call Center for Customer Complaints

How to Contact Mandiri Call Center for Customer Complaints

 

The existence of Mandiri call center is indeed one of the best places for customers who want to complain or get obstacles when making transactions. This bank also provides convenience for members to access complaint services both orally and in writing.

In becoming a customer of a bank, it cannot be released with various problems that occur such as debit / credit cards lost, forget pin numbers, lost passbooks, want to block ATMs to not be able to carry out transaction activities. Of course, this problem has happened to you, right?

To overcome this problem, you actually do not need to worry or worry because the existence of Mandiri call center can be the best reference. The existence of the call center is provided in accordance with the provisions of the applicable financial services authority or OJK. The mechanism of submitting complaints from Mandiri bank  is also very easy.

There is a call center number where it can be contacted at any time. For those of you who want to make a complaint, make sure if you do it well. Do not forget to tell the details of the problem where is being faced. Make sure to provide some important documents needed including the existence of a passbook.

The existence of such a complaint service is available at a bank branch. Although the way is quite easy, but not a few of the public do not know how the correct mechanism in contacting Mandiri call center.  Not a few of the customers undo their intention to do doublesbecause of the lack of knowledgen about the procedure.

About Bank Mandiri as a Public Company

Before, you know the call center service, you also have to know at a glance about this one bank. PT Bank Mandiri Tbk itself is a bank with considerable assets in Indonesia. In addition, it has been listed as a public company on the Indonesia Stock Exchange by having the BMRI Stock code.

Established on October 2, 1998, the company itself was originally part of a banking restructuring program run by the Indonesian government. At that time, there has been an economic crisis where the State-owned banks namely the State Trade Bank, Bumi Daya, Indonesian Import Exports and Indonesia Development are combined into one. Namely given the name of Bank Mandiri .

In its own journey, Mandiri continues to develop various kinds of banking products where it can be selected by prospective customers according to their respective needs. The products offered by Mandiri call center can include deposit products to loan products.

In addition, the gait of Mandiri is also unquestionable. This is not without reason because the company has turned out to have madesignificant developmentin providing services to the small and medium-sized business sector to retail businesses where it contributes quite a lot. The matter of performance that is owned is also not in doubt.

There are various kinds of services that have been offered by the company to its customers. In addition to the various kinds of savings and loan products that can be adjusted to the needs of its customers, Mandiri also provides a 24-hour call center service which can be the best place to make complaints. In making the company one of the leading companies in Indonesia.

Mandiri Call Center Service umake a Complaint

Until here, Kamu must still be looking for a call center service  instead. Youwho want to make a complaint or complain then can langsung call the number 14000. But the number can only be accessed by someone in surabaya, Palembang, Jakarta, Medan, Bogor, Yogyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar.

For customers who are outside the city above, there is no need to worry. Because you can contact Mandiri call center to (021) 5299-7777. The tariff where it will be charged to customers is also very cheap. You can directly contact by phone or mobile phone. Meanwhile, if you call 14000, you will be charged a logal rate.

For you mobile phone users will be charged a flat rate withbiay a per minute. For more details, check out the review below.

  1. Telkomesel helo card will be charged Rp 1200
  2. Telkomesel Simpat Rp1.800
  3. Indosat RP1,700
  4. Xl Rp1.7000
  5. Flexi Jakarta lokasl

Meanwhile, for customers who access to the number (021) 5299 7777, Telkom tariffs will apply. If you want to make non-cash transactions through Mandiri Call, you are required to have an Mandiri Pin Call.

The Pin Call can be obtained by first registering at the nearest Mandiri bank ATM  in your city. Customers can directly enter the ATM card along with the pin. If you have, then you can continue by selecting the e-banking registration menu and following the next instructions.

Via Email and Social Media

In addition to contacting through mandiri call center service, customers can also make email and social media complaints. For those of you who want to contact via email, you can directly send a message to Mandiricare@bank Mandiri.co.id. To make a complaint via email, the customer can convey the problem or complaint clearly.

Do not forget to provide documents where needed during the process such as passbooks, debit / credit cards, proof of transaction, complaint information which includes the date and hour of the transaction, nominal and others. For more details, you can ask first in the customer service section.

Another way that customers can use to make complaints is to access the official website of Bank Mandiri, namely www.bank Mandiri.co.id then can directly choose the contact us menu. In the menu, you will be required to enter some data. Make sure you never falsify these data.

To contact the customer service or call center from Mandiri, there are still other ways, namely through their social media, namely through twitter @Mandiricare or send a message via telegram care to 0811-8414-000. It’s good to be patient and wait for an answer.

How to Process for Customer Complaints

Already know how to contact mandiri call center service, as for the process to complain to these customers, among others, is

  1. Customers can immediately submit complaints through the call center facilities that have been provided. If already the bank will directly verify the suitability of customer data
  2. Then the customer will immediately receive the complaint registration number and the officer will receive and record the complaint from the customers.
  3. Officers from Mandiri will immediately follow up and resolve customer complaints based on the type of complaint where it has been submitted.
  4. If the customer has agreed to a solution or settlement, the complaint will be immediately considered complete.
  5. Meanwhile, if no agreement is reached, then the customer can directly submit a dispute resolution application to thena participants from the banking mediation function where it has been facilitated by the Indonesian bank.

Various kinds of problems are often experienced by customers from a bank including Mandiri members. To overcome this problem, you can directly contact the Mandiri call center  service department where it will immediately overcome and provide the best solution for you.