Call Center ACC, Not Just umake Complaints Only
Call Center ACC, Not Just umake Complaints Only

Call Center ACC, Not Just umake Complaints Only

 

The benefits of ACC  call centers will be obtained by its users. Problems in cooperating with loan or leasing institutions often occur and if not immediately overcome, there will be misunderstandings. Well, that misunderstanding can eventually be another problem for you.

Of course, you don’t want not the problems that are being faced during the heavy equipment financing loan with ACC not to be addressed immediately? To overcome various problems or obstacles, there are various ways that can be used. One of them is to contact the ACC call center.

There are many benefits of ACC call centers  that you will get and the most noticeable is to help overcome problems during the financing process.  As for some problems that are often faced by ACC service users  such as credit drought applications to extend the loan tenor period to be lighter in making installments.

To contact the call center, it can be done easily.  Because ACC provides its own number where it can be contacted by clients or users. You can immediately make a complaint on the relevant number and submit the complaint or complaint well and in detail.

In this way, the leasing party can provide the best solution for you. Don’t forget to provide some important documents as needed. Before you know how to contact and what are the benefits of the ACC call center, you also have to know how the fleeting history of the company, just look at the explanation below.

A Brief History of ACC Companies

As mentioned earlier, you will indeed get many benefits of ACC call centers.  ACC Or Astra Credit Companies is a car and heavy equipment financing institution. The financing company has a good reputation by the wider community and has more than 9,000 partner dealers.

Based on the regulation of the OJK (financial services authority) no. 29 / POJK.05 / 2014, the company conducts business needs inthe field of investment financing, multipurpose and operating leases, working capital both using conventional and Sharia-based schemes. Both have their own advantages.

The forerunner of the ACC comes from PT Astra Sedaya Finance which was established on July 15, 1982 under the name of PT Raharja Sedaya. The establishment is useful to support the automotive business of the Astra group. Only in 1990, PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.

The benefits of the ACC call center provided by this company include the purchase of new and used cars, especially for vehicles produced by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW. In accordance with the beginning of its establishment, the company does serve to support the financing process of more than 1600 car dealers in Indonesia.

Some of the companies that work as associations of ACC include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. Until now, this company continues to develop various kinds of services and facilities offered. In addition, they also continue to maintain the reputation they have.

ACC Call Center Information  yang Complete

The existence of call center services from ACC is indeed a means for customers and companies to get information more easily and practically. In addition, there are many benefits of ACC call centers that will be obtained by users. Especially to overcome various kinds of problems and complaints during cooperation.

For those of you who want to contact the company’s call center, you can directly call the number 021-766-9000 for customers in the Jakarta area. If you are outside Jakarta, you can directly call 1500-599. This number can be contacted using all telecommunication operators.

While for customers who want to directly connect with the head office, it can directly call the number (021) 7885-9000. Where the head office of  the ACC is locatedat Jl.TB Simatupang No.90. In submitting complaints and suggestions, it should be done clearly and in detail so that the company can understand it further.

Customers can wait for approximately 20 days to get a response or reply. The period of time is calculated from the complete document received. If it turns out that the complaint submission process does not get a response then the only way of satu-diman can be taken adalah by contacting the OJK through the number 1500655. This is the best way to get the complaints forward.

Benefits of ACC Call Center

Already know not how to file a complaint through the ACC company. Well, it turns out that there are many benefits of ACC call centers where it is mandatory to know. For more details see the review below

  1. Make a complaint quickly

As mentioned earlier, the existence of the call center is indeed the most appropriate place to make complaints such as problems during the credit process. With a quick reporting method that will make your problem can be solved quickly. You can use any of the numbers above.

  1. Get information related to the product owned

The other benefits of ACC call centers  are that you can get information related to the products owned by the company concerned. Astra Credit Companies itself has several products such as car financing to heavy lat.

  1. As a means of giving advice

The existence of a call center can also be the best place to give advice to the company. It cannot be denied if the services of a leasing company are sometimes not satisfactory, you can immediately give advice to them so that they can work more optimally.

  1. To connect with the company

The benefits of ACC call centers from the existence of the call center is to connect customers with  this ACC company  . Not only that, their existence is also very important because they can handle various kinds of problems of customers.

Advantages of Buying Vehicles with ACC

There are various advantages that are owned from buying a vehicle with ACC are as follows:

  1. Have the best service to their customers

Using a leasing agency from ACC will also provide a myriad of benefits for its users. Such as the best service where it has used the concept of operational excellence to maintain customer satisfaction.

  1. Has a wide range of complete product features

Astra Credit Companies also has a variety of product features that are quite complete. In addition, it has collaborated with several car dealers in Indonesia. The requirements for applying for credit can also be done very easily.

  1. Affordable customer access

Finally, you will also be given a service in the form of customer access where it has a very easy reach.  There are many options to stay connected such as through call centers or social media.

Working with financing institutions does not escape from various problems. To overcome this, customer service can be the best solution. There are many benefits of ACC call centers  that you can get.